This new online workshop is part of our series to be run in conjunction with PPS has organised these events to help raise awareness of issues we often see arising in claims and to promote good practice. The event is FREE for PPS members.


Wednesday 21st September
18.00 to 19.30 GMT

Complaints! Does the notion send a shudder down your spine? How might we, as practitioners, take an active role in which the likelihood of complaints might be reduced?

In this webinar we explore the role of supervision and reflective practice in better equipping ourselves to manage any situation in which a person (or people) experiences a discord between what they expected and what they received from our services.

We consider how becoming more curious and ‘always learning’ may contribute to an enhanced awareness of areas to watch, enable us to be more choice-ful when things start to go wrong, reduce the likelihood of escalation, and get the most learning out of any situation.

In this 90 minute webinar, the first 60 minutes will be recorded and published to The following 30 minute section will not be recorded as it will be experiential, with small group dialogue and discovery (Breakout rooms), and a big group discussion bringing us to a close.

This workshop will be run by Onlinevents and sponsored by the Psychologists Protection Society as part of our Professional Practice CPD series. This event is free for PPS members.

This workshop will be hosted on the Zoom meeting platform.

The event is FREE for PPS members – you can sign up at


Jo Birch MA FRSA, Supervisor, executive coach and psychotherapist

Jo brings people together in global learning communities. As Director of Crucial Difference & International Centre for Reflective Practice, Jo leads an international team providing training for coaches to become supervisors and continue developing as leaders in the profession. She is an accredited supervisor, and an active participant in the professional community, previously Chair of BACP Coaching and board member of AoCS and EASC.

Jo is editor of Coaching Supervision Groups: Resourcing Practitioners (2022); co-editor of EMCC Mastery Series publication Coaching Supervision: Advancing Practice, Changing Landscapes (2019) and previously series editor of Thinking Global in Coaching Today.

Jo also runs an annual international conference on Coaching Supervision in multiple languages including English, Russian and Chinese.


Follow us

Find us on FacebookFollow us on TwitterFind us on LinkedIn

Sign up to our Newsletter


© 2018 Psychologists Protection Society – Run by Therapists, For Therapists.

Psychologists Protection Society and PPS are the trading names for the Psychologists Protection Society Trust (PPST). All plans and insurance policies are arranged and administered by Psychologists Protection Services Ltd (PPS Ltd). For the purposes of introducing insurance, the Psychologists Protection Society Trust (PPST) is an Introducer Appointed Representative of SWIM Ltd, and for the purposes of administering insurance Psychologists Protection Services Ltd (PPS Ltd) are an Appointed Representative of SWIM Ltd. SWIM Ltd is authorised and regulated by the Financial Conduct Authority.

Psychologists Protection Services Ltd is registered in Scotland No. SC379274. Registered Office: PPS, Lime Tree House, North Castle Street, Alloa, FK10 1EX